experience

Starting out as a customer retention specialist, Joshua learned to identify what causes a customer to stick around. When his call center converted into a Sales Center of Excellence, he learned why people buy the products they buy, and how to connect business products to consumer needs in a way that feels natural and not pushy. He managed to stay in the top 50-100 out of over 500 sales reps simply by catering products to the specific needs of his customers. He was even tasked with creating and faciltating training for both new and existing sales representatives.

Core Competencies

• Customer Retention

• Value Selling

• Product Upselling

• Training

• Inbound Calls

• Customer Service

• CRM